231.526.3846
Important to Know
Important to Know Information
Advance booking
Attire
Cell phones
Children
Communicating your preferences
Conversation
Eating and drinking
Eco-awareness
Exploring the facility
Gift Cards
Group Events
Medical conditions
Mixing activities and spa-going
Nudity
Smoking
Therapists
Using shared facilities
Valuables
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24-Hour Cancellation
Cancellations must be made 24 hours prior to appointment to avoid being charged in full.
Advance booking
In order to have the most treatment choices and options, we encourage guests to schedule service appointments two weeks in advance. Although it is possible to walk-in and schedule an appointment, availability becomes limited and in many cases we are fully committed with other guests. Want to avoid the crowds? Try reserving a treatment during off-peak hours or during the week (non-holidays).
Attire
In addition to a swimsuit, bring attire for other activities you plan to enjoy: light, comfortable attire for fitness activity, gear and boots for hiking, sneakers for fitness, or comfortable clothing for dining in a restaurant.
Cell phones
Leave phones and pagers at home or in your room; or turn them off before entering the spa.
Children
A spa is a great place to get a little alone time, so it's best to not to bring children under age 16. You can usually leave small children in the care of a sitter/nanny or under the supervision of a children's program. Please be sure to make advance reservations for your youth in activity programs.
Communicating your preferences
Be sure to speak up. All aspects of treatment can be modified to your taste: amount of light, kind (or absence) of music, temperature, and whether or not you choose to have a conversation or enjoy the treatment in silence. If you want the therapist to give you a deep massage, or be gentler, let him or her know. Also, feel free to ask questions. Your therapist will enjoy knowing your thoughts and clarifying any issues you may have. If any part of your experience is unsatisfactory, first tell the therapist. If the response isn't helpful, speak to a manager of the spa.
Conversation
In the relaxation room and elsewhere, keep conversations at a low volume.
Eating and drinking
Try not to eat for at least an hour before a treatment, and avoid the consumption of alcohol on the day of a treatment. Drink plenty of water before and afterward, especially if you plan to enjoy heat therapy, such as a sauna or whirlpool.
Eco-awareness
Being respectful of your environment is part of the spa experience. Use only the number of towels necessary: washing them uses water and electrical, which are limited resources in some communities. If you spend time in nature, don't leave any trash behind.
Exploring the facility
On arrival at the spa ask for a tour prior to your treatment. The tour will acquaint you with your surroundings and introduce you to the spa facilities, such as sauna, pool, whirlpool, fitness room and relaxation room.
Gift Cards
To order a customized spa gift card, please call 800.GO.BOYNE or visit our website at BoyneResorts.com/shop
Gratuities
A 15% spa gratuity and 5% service fee will be added to all treatments. Individual gratuities for superior service is always appreciated.
Group Events
It is our pleasure to host a private spa event. Please call 231-549-7948 for details.
Medical conditions
If you have any type of medical condition, be sure to mention it when you book an appointment. Certain treatments may not be advisable for you. Also, tell the technician if you're wearing contact lenses before you have a facial.
Mixing activities and spa-going
On the day of treatment, try to stay out of the sun and avoid alcoholic beverages. Also don't schedule a physically demanding endeavor after a spa appointment. When in doubt, contact the spa to ask whether it is advisable to engage in a particular activity prior to your appointment.
Nudity
Clothing is optional during your spa services. Treatment protocol provides you with modest draping throughout your services; however, for your comfort and privacy, you may wish to wear a bathing suit or underwear.
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Punctuality
Ideally arrive 20 minutes early so you can enjoy an unhurried transition into the spa. If you are late, your treatment time will be shortened. After a treatment, it's customary to vacate the room within a few minutes, though you are welcome to spend additional time unwinding in the spa's relaxation lounge.
Retail/Mail Order
In order to continue your spa regime at home, all spa products are available in our retail boutique. To replenish your supply, a simple telephone call to The Spa will bring the products of your choice right to your door. Gift cards will also be mailed to you or directly to the recipient.
Shaving
If you must shave, do so at least two hours before your scheduled appointment, particularly if you're a man receiving a facial or a woman receiving any kind of scheduled bodywork.
Smoking
Smoking is not allowed in our spa or hotel facilities.
Therapists
If you prefer either a male or female therapist don't hesitate to let your choice be known. Also, if you have enjoyed the services of a particular therapist on a prior visit, feel free to request that person.
Using shared facilities
Before entering a swimming pool or whirlpool, always shower. When enjoying a sauna, always sit on your towel.
Valuables
In order to avoid all worries and stress, leave all jewelry and valuables at home or in the hotel safe box.
